In Libra 11
The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/ consumers /odr/ [ https://ec.europa.eu/consumers/odr/ ]. Consumers have the opportunity to use this platform to settle their disputes.
In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de [ http://www.universalschlichtungsstelle.de ] is responsible. We will participate in a dispute settlement procedure before this body.